FAQ’S

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General FAQ's
For Consignors
For Customers

General FAQ’s

What does consignment mean?

Consignment is when you entrust a company to sell your belongings or other items on your behalf. The items remain yours until they are sold, and once we sell your items, you are paid a commission for the sale of those items. For more information on commissions and when cheques are issued, please click here.

Where do you get your inventory?

Our inventory comes from a variety of different sources. We owe our success to the unique, high quality and well taken care of home furnishings we get from our consignment clients.

We receive pieces from commercial vendors as well as from individual’s homes. We sometimes receive trade show samples and manufacturer samples, and are able to sell them at a great savings to you.

We are thrilled to work with some of the city’s top show homes, local artisans, estates, and designers. This allows us to offer not only antique and vintage goods, but also items that reflect the hot new trends!

Why do people consign?

In many cases, décor simply no longer works in someone’s home, be it after a renovation, a move or for a new look. Many of our consignors enjoy browsing our showroom and finding that new piece, while being able to consign their original items.

Why should I consign?

Consignment is safe, easy, and way less work! Consigning with The Consignment Gallery saves you from spending money on advertising and waiting at home for potential buyers to come view your sale items. Furthermore, one of the most important factors for many is the safety aspect of it – not having strangers come into your home to view the items. Our reputation for carrying high quality furnishings, and our ability to stage and sell your items results in a higher average selling price than private sale or auction.

How does it work?

All new consignments begin with a viewing of the items you are hoping to consign. We recommend submitting photos, as well as name and phone number, via email to viewing@consignmentgallery.ca.

We accept items based on condition, style and quality. If the items are suitable for consignment, we may need to do an in-home viewing, at which time one of our representatives will discuss pricing with you. Final approval and pricing is ultimately set in the store, as our specialized showroom lighting can show wear that might not be seen in the home. Don’t hesitate to call us with any questions about the consignment process at (403) 253-7880

Are Consignment Gallery employees paid a commission?

No, our philosophy at The Consignment Gallery is to allow our customers to browse freely and at their own pace. We value building trust with our customers and want to help you find that special item that you are completely happy with, rather than meet a sales target. Our staff is always available to offer you decorating help, interior design tips, product knowledge, and other suggestions about furnishing your home. Our sales representatives are never far away and would love to help you find your next piece of furniture or home décor item.

FAQ’s for Consignors

What types of “items” does The Consignment Gallery accept?

We will consign your furniture or other home décor, based on three characteristics: quality, style, and condition. We pride ourselves in only consigning well maintained furniture and other home décor. If you’d like to consign with us, please see our sellers page regarding how you can bring in items to be viewed (or how we can come to you!). If you’ve never consigned before, we’d love to help make it easy for you. Just contact us and we can get you started.

How long do you keep my pieces?

Your items are consigned to us for a 90-day period. Most of our inventory sells faster than that, but some particular pieces require longer exposure in our showroom, as styles and demand changes regularly. Don’t fret if your furnishings don’t sell immediately. We signed an agreement with you because we believe that someone else will enjoy having them in their home. We will continue to promote your items at a lower price (see below).

What happens to my items if they don’t sell within the 90-day period?

We do our best to display and promote your pieces in our gallery and on our social media channels. In our experience, items that are priced correctly and are desirable sell quickly from our showroom. In the event that your items aren’t sold within the first 30 days, we will mark down the items by 10%, and again after 60 days. If items have not sold within 90 days, they may be marked down up to 50% off. At that point, If your consigned items have not sold, we will contact you to see if you would like to pick up your pieces or have them donated to a charity in Calgary, at no cost to you.

Will you notify me when my items have sold?

Once we sign an agreement, it is up to the consignor to check in on their account to see if their furniture or other home décor pieces have been sold and whether a check is available.
Please  call us to find out if your items have sold, or if you have any additional questions we can assist you with.

Who sets the price on my items?

The Consignment Gallery sets all of the prices on our consigned furniture and other home décor. Our experience and knowledge of the market helps us price fairly for both consignor and customer. We work hard to get you the best possible price for your piece while keeping a fair and competitive price for buyers. All Items remain yours until they sell.

Our pricing formula takes into consideration the condition of your home furnishings, quality of construction, age, manufacturer, brand, original price, where it was purchased, style, colour, and demand for the item in the marketplace.

Do you negotiate pricing with your consignors when setting the price?

Yes, we always have an open discussion with our consignors when setting the price on your items. Our pricing is honest and reflects current market trends and industry pricing standards. Our expertise ensures that it is in both the consignors and The Consignment Gallery’s best interest for us to set the selling price of your furniture.

You’ve sold something for me. When will my payment be ready?

Payment is ready to pick up on the 16th of the proceeding month for when the item was sold. Payments under $25 are not issued; they will be added to your payment when another item sells from your account. Feel free to contact us to discuss this further if you have any questions, or to see if your items have sold.

Can I have my cheque mailed to me?

Yes! We can mail you a cheque if that is more convenient for you. However, it will be at the consignor’s own discretion. There are some variables that can delay payment receipt (e.g.: postal delays). You may opt to use Xpress Post, which is available at an additional cost incurred, provided the address is within Canada.

If you are moving or live outside of Canada, please contact us to discuss other options.

What styles of furniture do you accept?

We consign a broad range of styles from many different periods. We’ve carried modern couches to vintage sofas, and contemporary to antique dining sets and everything in between.
If you want more information on whether your furnishings or accessories would be a good fit to consign with us, please contact us to discuss.

The Consignment Gallery carries gently used home furnishings. What condition should my furniture be in?

We pride ourselves on only carrying top quality lightly used home furnishings. The furniture you are looking to sell should be in good to mint condition. We evaluate your based on condition, style and quality of the piece. You are responsible to ensure all of your items are clean, free of stains and free of odours.

Who handles the logistics when you consign with us?

The Consignment Gallery will arrange for our professional moving team to pick up your furniture from your home, and deliver it directly to our showroom. Pricing varies based on location and time for a pick-up and will incur additional fees if the address is located outside of Calgary. Consignors can also choose to drop off their merchandise weekdays between 10am-4pm. We request that you call us prior to this so we have a furniture mover available to assist you.

After delivery, our professional decorator arranges the pieces in our 18,600 sq ft. showroom along with many other high quality consignment furniture and decor. Our designers and stylists are experts at displaying items to sell in beautifully displayed vignettes so your items can be experienced, rather than just seen.

Can I take back my items if I change my mind?

Absolutely, you may take back your item(s) at any point of the consignment process, up until your item has sold. Due to the store size, and volume of consignors, it is recommended that you call prior to picking up so your item(s) are ready for you when you arrive.

Do you buy items outright?

We operate strictly on a consignment basis. While we sometimes purchase corporate show samples or display items, at a bulk savings, we do not purchase merchandise from consigners outright. When we save on buying new current trends, we are able to provide more savings to our customers, and you can discover some fabulous finds!

FAQ’s for Customers

Are the prices of consignment items fixed?

Yes, as per our agreement with our consignors, items in our showroom are priced as marked. We are not able to negotiate on pricing or call consignors with offers. All consignment home furnishings have a set price for 30 days, and after those 30 days, items will be reduced by 10%. After 90 days, items may be move to clearance (some exclusions apply).

Do I get a discount if I purchase multiple items?

Since our inventory comes mainly from consignors, but also from commercial vendors, show homes and some estates, each consignor has a unique agreement with the Consignment Gallery. In order for us to continuously honour that agreement, we are unable to offer a discount when multiple items are purchased.

We showcase beautiful furniture and home decor in our 18,600 sq ft. showroom and display it in such a way that you can visualize it in your own home. These items are often from individual consignors and displayed together based on theme and design. We always love to see and feature pictures of your finds, set up in your own space, via social media by using #MyCGFinds.

Do you offer layaway?

Yes, we do! We offer layaways for a 2-week period. You put 50% down at purchase and you pay the 50% remaining balance in 2 weeks.

What type of payment do you accept?

We accept cash, debit, Visa, MasterCard, and American Express.

Can the furniture I purchase be delivered to my home?

Absolutely. The Consignment Gallery offers delivery throughout Calgary and surrounding areas for a reasonable cost. Pricing varies based on location and time for a pick-up or delivery.

Did you know that we offer a discount when booking a pick-up and delivery together (during the same appointment)? Call us at 403-253-7880 for more information and to book your delivery.

Do you have a return/refund policy?

Small items sold (i.e. lamps, pictures, dining chairs, bar stools or end tables – small home décor) are allowed a 24 hour grace period for returns, when brought back in the same condition as purchased. For larger items, we suggest measuring pieces to ensure they fit in your home prior to purchasing (don’t worry, our sales representatives are always happy to lend a hand). While refunds and returns are possible, some fees and exceptions may apply. Please call us for more details at 403-253-7880.