FAQ's for Customers
Are the prices of consignment items fixed?
Yes, as per our agreement with our consignors, items in our showroom are priced as marked. We are not able to negotiate on pricing or call consignors with offers. All consignment home furnishings have a set price for 30 days, and after those 30 days, items will be reduced by 10%. After 90 days, items may be move to clearance (some exclusions apply).
Do I get a discount if I purchase multiple items?
Since our inventory comes mainly from consignors, but also from commercial vendors, show homes and some estates, each consignor has a unique agreement with the Consignment Gallery. In order for us to continuously honour that agreement, we are unable to offer a discount when multiple items are purchased.
We showcase beautiful furniture and home decor in our 18,600 sq ft. showroom and display it in such a way that you can visualize it in your own home. These items are often from individual consignors and displayed together based on theme and design. We always love to see and feature pictures of your finds, set up in your own space, via social media by using #MyCGFinds.
Do you offer layaway?
Yes, we do! We offer layaways for a 2-week period. You put 50% down at purchase and you pay the 50% remaining balance in 2 weeks.
What type of payment do you accept?
We accept cash, debit, Visa, MasterCard, and American Express.
Can the furniture I purchase be delivered to my home?
Absolutely. The Consignment Gallery offers delivery throughout Calgary and surrounding areas for a reasonable cost. Pricing varies based on location and time for a pick-up or delivery.
Did you know that we offer a discount when booking a pick-up and delivery together (during the same appointment)? Call us at 403-253-7880 for more information and to book your delivery.
Do you have a return/refund policy?
Small items sold (i.e. lamps, pictures, dining chairs, bar stools or end tables – small home décor) are allowed a 24 hour grace period for returns, when brought back in the same condition as purchased. For larger items, we suggest measuring pieces to ensure they fit in your home prior to purchasing (don’t worry, our sales representatives are always happy to lend a hand). While refunds and returns are possible, some fees and exceptions may apply. Please call us for more details at 403-253-7880.